Ercall Wood Academy

Empower | Respect | Aspire

Communication Pathways for Parents

Please use these pathways so we can best respond to your query or concern

CONCERN Step 1 Step 2 Step 3 Step 4
If you’re concerned about a pastoral issue Contact your child’s Pastoral Year Leader or Form Tutor If unresolved, contact the link member of the Senior Leadership Team. (See below for link SLT) If unresolved, contact our Associate Assistant Principal, Mr Whitehead (Student Culture) or Assistant Principal, Miss Brodie (Inclusion) If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with Mr Gummery
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
If you’re concerned about an aspect of your child’s learning Contact the individual department If unresolved, contact our Associate Assistant Principal, Mr Whitehead (Student Culture) If unresolved, contact our Vice Principal, Mrs Fraser (Curriculum Impact and standards) If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with the Principal.
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
If you’re concerned about an aspect of your child’s mental health Contact your child's Pastoral Year Leader If unresolved, contact our Associate Assistant Principal, Mrs Lewandowska (SENDCO) If unresolved, contact our Associate Vice Principals, Mrs E Little (Mental Health) If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with the Principal
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
If you feel your child has additional needs If unresolved, contact our Associate Assistant Principal, Mrs Lewandowska (SENDCO) If unresolved, contact Assistant Principal Miss Brodie (Inclusion) If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with the Principal  
 
Response time:
Within 48 hours
Response time:
Within 48 hours
Response time:
Within 48 hours
If you’re concerned about a member of staff Contact our Operations Manager, Mrs R Moore If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with the Principal  
 
 
 
 Response time:
Within 48 hours
Response time:
Within 48 hours 
If you’re concerned about the safety and welfare of a child Contact one of the Academy Safeguarding team, Mrs Little (DSL) Miss Moore, Mr Torr, Mrs Leese, Mrs Macdonald, Miss Darrall (CSE Lead) If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with Mr Gummery If you are not happy with the response, call the Telford & Wrekin Family Connect Team on 01952 385385 or email on familyconnect@taw.org.uk  
 
 Response time:
Within 48 hours
 Response time:
Within 48 hours
 

Academy Office

Contact the academy office on 01952 387300 or via email admin@ercallwood.co.uk The office is open from 8am and closes at 5pm.

Should you need to collect your child early for an appointment, please ensure that you remind your child to come to the office at the appropriate time. The Receptionist cannot leave the office unmanned to collect your child.

Attendance Office

To report your child’s absence or to request leave for medical appointments please contact the attendance office on 01952 387336 or via email on taw805attendance@taw.org.uk

Please note, the lines become very busy first thing in the morning, please leave a message if you are unable to speak to a member of the team. All absence needs to be reported directly to the attendance team.

If you need to collect your child early for a medical appointment you will be required to provide medical evidence to ensure that your child is not marked as ‘unauthorised’. Please send copies of appointment letters to the email above as soon as possible.

If you have a query regarding incorrect attendance marks, please leave 24 hours following your child’s absence before contacting the attendance team. Registers are updated throughout the day and any queries are usually resolved by this time.

Subject contact emails

(Response time: within 48 hours)

Maths EWA.Maths@taw.org.uk
English EWA.English@taw.org.uk
Science EWA.Science@taw.org.uk
Design & Technology EWA.D&T@taw.org.uk
History EWA.History@taw.org.uk
Geography EWA.Geography@taw.org.uk
Ethics EWA.Ethics@taw.org.uk
Art EWA.Art@taw.org.uk
Performing Arts EWA.PerformingArts@taw.org.uk
Modern Foreign Languages EWA.MFL@taw.org.uk
Physical Education EWA.PE@taw.org.uk
Business EWA.Business@taw.org.uk
Computing & ICT EWA.Computing@taw.org.uk

Other useful contacts:

Pastoral Year Leaders

Strategic Leadership Team

Mrs Lewandowska (SENDCO) frances.lewandowska@taw.org.uk
Mrs Little (Safeguarding) emma.little@taw.org.uk
Miss Brodie (Inclusion) anya.brodie@taw.org.uk
Miss Jones (Student Culture) samantha.jones1@taw.org.uk
Mrs Fraser (Student outcomes & Year 11) lisa.fraser@taw.org.uk
Miss Goodall (Operations Manager/Principals PA) amy.goodall2@taw.org.uk