Communication Pathways for Parents |
Please use these pathways so we can best respond to your query or concern
| CONCERN | Step 1 | Step 2 | Step 3 | Step 4 |
| If you’re concerned about a pastoral issue | Contact your child’s Pastoral Year Leader or Form Tutor | If unresolved, contact the link member of the Senior Leadership Team. (See below for link SLT) | If unresolved, contact our Associate Assistant Principal, Mr Whitehead (Student Culture) or Assistant Principal, Miss Brodie (Inclusion) | If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with Mr Gummery |
| Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
|
| If you’re concerned about an aspect of your child’s learning | Contact the individual department | If unresolved, contact our Associate Assistant Principal, Mr Whitehead (Student Culture) | If unresolved, contact our Vice Principal, Mrs Fraser (Curriculum Impact and standards) | If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with the Principal. |
| Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
|
| If you’re concerned about an aspect of your child’s mental health | Contact your child's Pastoral Year Leader | If unresolved, contact our Associate Assistant Principal, Mrs Lewandowska (SENDCO) | If unresolved, contact our Associate Vice Principals, Mrs E Little (Mental Health) | If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with the Principal |
| Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
|
| If you feel your child has additional needs | If unresolved, contact our Associate Assistant Principal, Mrs Lewandowska (SENDCO) | If unresolved, contact Assistant Principal Miss Brodie (Inclusion) | If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with the Principal | |
| Response time: Within 48 hours |
Response time: Within 48 hours |
Response time: Within 48 hours |
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| If you’re concerned about a member of staff | Contact our Operations Manager, Mrs R Moore | If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with the Principal | |
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| Response time: Within 48 hours |
Response time: Within 48 hours |
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| If you’re concerned about the safety and welfare of a child | Contact one of the Academy Safeguarding team, Mrs Little (DSL) Miss Moore, Mr Torr, Mrs Leese, Mrs Macdonald, Miss Darrall (CSE Lead) | If unresolved, contact the Principals PA, Miss Goodall to organise a meeting with Mr Gummery | If you are not happy with the response, call the Telford & Wrekin Family Connect Team on 01952 385385 or email on familyconnect@taw.org.uk | |
| Response time: Within 48 hours |
Response time: Within 48 hours |
Academy Office
Contact the academy office on 01952 387300 or via email admin@ercallwood.co.uk The office is open from 8am and closes at 5pm.
Should you need to collect your child early for an appointment, please ensure that you remind your child to come to the office at the appropriate time. The Receptionist cannot leave the office unmanned to collect your child.
Attendance Office
To report your child’s absence or to request leave for medical appointments please contact the attendance office on 01952 387336 or via email on taw805attendance@taw.org.uk
Please note, the lines become very busy first thing in the morning, please leave a message if you are unable to speak to a member of the team. All absence needs to be reported directly to the attendance team.
If you need to collect your child early for a medical appointment you will be required to provide medical evidence to ensure that your child is not marked as ‘unauthorised’. Please send copies of appointment letters to the email above as soon as possible.
If you have a query regarding incorrect attendance marks, please leave 24 hours following your child’s absence before contacting the attendance team. Registers are updated throughout the day and any queries are usually resolved by this time.
Subject contact emails
(Response time: within 48 hours)
Other useful contacts:
Pastoral Year Leaders
- Year 7: Mrs Dungey lucy.dungey@taw.org.uk
- Year 8: Mrs Waters amber.waters@taw.org.uk
- Year 9: Miss Porter kate.porter@taw.org.uk
- Year 10: Mrs Evans-Clayton samantha.clayton@taw.org.uk
- Year 11: Mrs Stevens clair.stevens@taw.org.uk
Strategic Leadership Team
Mrs Lewandowska (SENDCO) frances.lewandowska@taw.org.uk
Mrs Little (Safeguarding) emma.little@taw.org.uk
Miss Brodie (Inclusion) anya.brodie@taw.org.uk
Miss Jones (Student Culture) samantha.jones1@taw.org.uk
Mrs Fraser (Student outcomes & Year 11) lisa.fraser@taw.org.uk
Miss Goodall (Operations Manager/Principals PA) amy.goodall2@taw.org.uk